Terms and Conditions

Definitions

An “Online sales agreement” is a purchase agreement regarding the Supplier’s tangible movable goods. The agreement is entered into between the Supplier and the Buyer through an e-commerce system using web tools and organized on behalf of the Supplier.

The “Buyer” is an individual consumer, who carries out the purchase provided for in this agreement, for purposes not related to pursued business or professional activities.

The “Supplier” is the subject, who carries out the sale of the goods referred to in the present agreement.

Identification and Obligations of the Parties

Supplier

The goods referred to in the present general Terms and Conditions are sold on behalf of GOLI Bespoke shoes in via Metastasio 14, 00186 Rome, VAT number: 15492241003.

Buyer

The Buyer expressly declares to carry out the purchase for purposes unrelated to pursued commercial or professional activities and is obliged to refrain from doing business with the purchased goods.

Object and Conclusion of the Agreement

The present Agreement implies that the Supplier sells, and the Buyer respectively buys remotely through web tools only the tangible moveable goods indicated and offered on this website and in the store.

The Agreement between the Supplier and Buyer is solely concluded through the Internet and through the Buyer’s access to the present website’s address, by following the indicated procedures in order to formalize a purchase proposal for the goods offered on sale.

A hard copy of the sales invoice will be issued by Goli Bespoke Shoes and placed inside the package containing the ordered products.

Terms of Payment and Refund

The purchases carried out on the website, “Goli Bespoke Shoes” are safe and guaranteed.

The website and transactions are SSL encrypted.

The website allows you to safely pay for the purchased goods in the following ways:

1 – Credit cards (Visa, Mastercard, American Express) or prepaid debit cards (Visa, Electron, Postepay);

2- Bank transfer;

Credit Card

When purchasing with credit cards, the customer’s bank – during the payment procedure – will authorize the payment of the purchase amount and charge the amount on the credit card.

The provided information will be handled in such a way as to guarantee absolute transaction safety.

In case of order cancellation, for whatever reason, Goli Bespoke Shoes will refund the full amount; the time required depends solely on the banking system.

The Buyer must provide us with – either by telephone or fax / mail – his/her account number or IBAN code so we may refund the credit.

If assistance is required, you may send an e-mail to info@golibespokeshoes.com (we will answer within 24 hours).

Transaction Safety with Credit Cards

In order to ensure maximum payment safety, online purchases with credit card on the Goli Bespoke Shoes website are certified by Verisign thanks to a secure server that adopts the SSL (Secure Sockets Layer) system protection.

This system encrypts the provided data, preventing them from being intercepted by external users. When carrying out the payment of the order with credit card, the Goli Bespoke Shoes website will automatically redirect the customer to a protected page (SSL) of the bank’s website that will handle the transaction.

On this page, you can type in the data of your credit card (number and expiry date) in complete safety.

The data are directly submitted to the bank, offering you maximum guarantee.

Goli Bespoke Shoes will never be able to obtain your credit card number.

The code is exclusively used for the payment transaction; if the transaction is successful, you will immediately receive confirmation; the company will only receive the authorization granted by the credit card holder.

Bank Transfer
In case of payment by bank transfer, the order will be managed after having received confirmation on behalf of the bank. The payment must be carried out within 5 days after the date of the order confirmation; after this deadline, the order will be cancelled. The bank transfer must specify – in the payment description – the order number, the date of the order and the customer’s name.

The product availability will only be evaluated upon credit entry.

Shipping Fees and Delivery
The Supplier will ship on a DDP (Delivery Duty Paid) basis to EU countries. Thus, in these countries, the goods will directly be delivered to the indicated destinations, without having to pay any extra fee over and above what was already paid when the order was formulated.

DDU (Delivery Duty Unpaid) is adopted in all other countries. Thus, the courier could require you to pay an extra invoice regarding customs duties and taxes on behalf of local authorities.

Buyers residing in countries outside of the EU are kindly asked to make inquiries on taxes and local duties before carrying out an order.

Insurance of the Goods and Supplier’s Responsibility

The Supplier ensures the products with the carrier against theft and accidental damage from the moment they are delivered to the courier until their arrival at destination. Thus, the Supplier is not required to replace or refund any material that has been tampered with, damaged or has gone lost during carriage.

Time and Terms of Delivery

The Supplier will provide for delivery of the ordered products through DHL, GLS, SDA and BRT couriers. The processing of the order can require from 30 to 40 days.

In case the Supplier shouldn’t be able to carry out the shipment withing the above-said period, the Buyer will be promptly notified by e-mail, indicating the deadline of the order’s processing. 

The delivery time can vary according to the country of destination and other factors which cannot be directly controlled by the Supplier and for which the Supplier cannot be held responsible.

Buyer’s Obligations

The Buyer agrees to pay the price for the acquired goods, according to the time and terms indicated in the Agreement.

Once the online purchase procedure has been completed, the Buyer agrees to print out and save the web page or the received e-mail that contains the order’s data.

The information in the contract has been read and accepted by the Buyer, who acknowledges it when he/she is redirected to the web page once the order has been completed.

Right of Withdrawal

The Buyer may withdraw from the Terms, and thus from the purchase agreement for any reason, without the having to give explanations and without incurring any penalty, within 10 (ten) days from the date of receipt of the products.

In order to exercise the right of withdrawal, the Buyer must communicate this to GOLI Bespoke Shoes, within the indicated terms, to the following e-mail address: info@golibespokeshoes.com.

In case of withdrawal, the Buyer must send the products back – at his/her own expense – within 10 (ten) days from withdrawal to the following address: GOLI Bespoke Shoes, Via Metastasio 14, 00186 Roma.

The goods must be returned intact, preserved in all its parts and in their original packaging (bags and boxes), and eventually worn the time necessary to establish their characteristics, size, and how they are, with due diligence and without signs of wear or dirt.

The only expenses the Buyer must bear for the right of withdrawal, according to the present article, are the direct expenses of returning the goods to the Supplier.

In this respect, it is to be noted that fine leather products delivered outside of Italy can only be returned if they are accompanied by a “CITES” certificate, issued by the competent authority.

Buyers who need to return these kinds of goods should consult the competent authorities before shipping them.

Goods that are not regularly returned through customs will be declined and not refunded.

The Supplier will refund the amount due to the Buyer after withdrawal within 30 (thirty) days upon receipt of written notice of withdrawal, providing that the goods have been returned in their original condition and without having been worn within the said period.

Prices

All the product prices indicated in this website are expressed in euro (€) and are offered to the public, pursuant to Art. 1336, of the Italian Civil Code. They include VAT and any other tax for deliveries within the EU countries.

For deliveries to non-EU countries – see “Shipping Fees and Delivery” above – the courier could require the Buyer to pay further taxes and local customs duties.

Shipping costs will be indicated and calculated during the purchase procedure and before the Buyer sends the order. They will also be indicated in the order summary on the web page.

The prices indicated next to each of the goods offered are valid until the order has been placed and will be indicated in the order’s summary on the web page.

Thus, the Supplier may vary the prices and terms at any time. The order summary that appears on the web page shall be applicable to the Buyer.

Limitations to the Right of Product Withdrawal

Damaged or used products – even partly – will not be replaced or refunded. The Buyer must put a copy of the received delivery note inside the package box.

The right of withdrawal doesn’t apply: on custom-made or personalized goods or that could rapidly deteriorate or are sealed and can’t be returned for hygienic reasons, i.e. are connected to health protection measures and have been opened after delivery.

Notices and Complaints

Pursuant to Art. 12 of the Italian Legislative Decree No. 70/03, the Supplier informs the Buyer that every sent order will be saved digitally on the website’s server, according to confidentiality and safety policies.

Written notices to the Supplier and possible complaints will solely be deemed valid if they are sent to: GOLI Bespoke Shoes – Via Metastasio 14, 00186 Rome, or by e-mail to: info@golibespokeshoes.com.

In the registration form, the Buyer must indicate his/her telephone number or e-mail address so that he may be contacted by the Supplier.

Settlement of Disputes and Applicable Law

If the Parties intend to appeal to the ordinary Judicial Authority for any dispute arising from the present Agreement, the competent Court shall be that of the place of residence of the Supplier.

The present Agreement is governed by Italian law.

Buyer’s Privacy Protection and Personal Data Processing

The Supplier protects his Buyer’s privacy and guarantees that the personal data processing is compliance with the privacy policy, according to the Italian Legislative Decree No. 196, of June 30, 2003.

The Buyer’s personal and tax data – obtained directly and/or through third parties of the Supplier responsible for data processing – are collected and processed on paper, via computer and electronically with the aim of registering orders and activating procedures for the fulfillment of the present Agreement and the respective necessary notices, as well as the fulfillment of legal obligations, and the efficient management of business relationships in order to perform the requested service as best as possible (Art. 24, Paragraph 1, Letter B, of the Italian Legislative Decree No. 196/2003).

The Supplier agrees to treat the Buyer’s data and information confidentially and not to disclose them to unauthorized persons, nor to use them for purposes different than those for which they were collected, nor to transmit them to third parties.

The said data may solely be displayed if requested by the judicial authority or other authorities authorized by law. Personal data shall be disclosed - subject to the signing of a confidentiality agreement of the said data – solely to persons entrusted to carry out the necessary activities for the implementation of the contract entered into, and exclusively disclosed in the context to this purpose.

The Buyer enjoys the rights stated in Art. 7 of the Italian Legislative Decree No. 196/03, i.e. the right of obtaining:

1. the update, rectification, i.e. if required, integration of his data;
2. the cancellation, anonymization or blocking of data processed in violation of the law, including data that doesn’t need to be stored in relation to the purposes for which they were collected or subsequently processed;
3. a statement that the operations referred to at letter a) and b) have been acknowledged - even as far as their content is concerned – by those to whom the data have been disclosed or spread, except where this proves impossible or involves the use of means that are manifestly disproportionate to the protected right.

Moreover, the interested party has the right to object, in whole or in part:

1. for legitimate reasons regarding the processing of his/her personal data, even if pertinent to the collection’s purpose;
2. the processing of personal data concerning him/her for the purpose of sending advertising or direct sales material or for carrying out market surveys or commercial notices.

The disclosure of the Buyer’s personal data is necessary for the proper and timely execution of the present Agreement. Failing to do so, the Buyer’s application cannot be processed. In any case, the collected data will be kept for a period of time not exceeding the necessary time for the purposes for which they were collected or subsequently processed.

However, they will be removed safely.

The owner of the collection and processing of personal data is the Supplier. The Buyer may be addressed at the company’s headquarters in Via Metastasio 14, 00186 Roma.

Anything that may be received at the Center’s mail address (including the e-mail address: info@golibespokeshoes.com) – such as requests, suggestions, ideas, information, materials, etc.) will not be considered as confidential information or data, it must not violate the rights of others and must contain valid and truthful information, which must not harm the rights of others. In any case, the Center cannot be held responsible for the content of the messages.

Duration and Effectiveness of the Terms and Conditions

The order confirmation implies acceptance of the present general conditions on behalf of the Buyer.

The present Terms and Conditions may be updated or modified through direct transcription of a new regulation on the present web site. Updates and modifications will be valid and effective for orders that have not yet been typed and for which the web page – which summarized the order’s data - has not yet been displayed or printed out.